Create actions and add them to the Chatter publisher on the home page, on the
Chatter tab, in Chatter groups, and on record detail
pages. In Salesforce Classic, actions appear in the
Chatter publisher. In Lightning Experience, actions
appear in different areas of the user interface, depending on the action’s type. In Salesforce1, actions appear in the action bar,
its associated action menu, and as list-item actions.
- Create actions let users create records.
They’re different from the Quick Create and Create New features on the Salesforce home page, because create
actions respect validation rules and field requiredness, and you can choose each
action’s fields.
- Custom actions are Visualforce pages or canvas apps with
functionality that you define. For example, you can create a custom action so that
users can write comments that are longer than 5,000 characters, or create one that
integrates a video-conferencing application so that support agents can communicate
visually with customers.
For create, log-a-call, and custom actions, you can
create either object-specific actions or global
actions. Update actions must be object-specific.
For more information on actions, see the online help.