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NAME

Kernel::System::ProcessManagement::TransitionAction::TicketOwnerSet - A module to set a new ticket owner

DESCRIPTION

All TicketOwnerSet functions.

PUBLIC INTERFACE

new()

Don't use the constructor directly, use the ObjectManager instead:

    my $TicketOwnerSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketOwnerSet');

Run()

    Run Data

    my $TicketOwnerSetResult = $TicketOwnerSetActionObject->Run(
        UserID                   => 123,
        Ticket                   => \%Ticket,   # required
        ProcessEntityID          => 'P123',
        ActivityEntityID         => 'A123',
        TransitionEntityID       => 'T123',
        TransitionActionEntityID => 'TA123',
        Config                   => {
            Owner => 'root@localhost',
            # or
            OwnerID => 1,
            UserID  => 123,                     # optional, to override the UserID from the logged user
        }
    );
    Ticket contains the result of TicketGet including DynamicFields
    Config is the Config Hash stored in a Process::TransitionAction's  Config key
    Returns:

    $TicketOwnerSetResult = 1; # 0

    );

TERMS AND CONDITIONS

This software is part of the OTRS project (https://otrs.org/).

This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.

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