Kernel::System::ProcessManagement::TransitionAction::TicketTypeSet - A Module to set the type of a Ticket
All TicketTypeSet functions.
Don't use the constructor directly, use the ObjectManager instead:
my $TicketTypeSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketTypeSet');
Run Data my $TicketTypeSetResult = $TicketTypeSetActionObject->Run( UserID => 123, Ticket => \%Ticket, # required ProcessEntityID => 'P123', ActivityEntityID => 'A123', TransitionEntityID => 'T123', TransitionActionEntityID => 'TA123', Config => { Type => 'Default', # or TypeID => 1, UserID => 123, # optional, to override the UserID from the logged user } ); Ticket contains the result of TicketGet including DynamicFields Config is the Config Hash stored in a Process::TransitionAction's Config key Returns: $TicketTypeSetResult = 1; # 0
This software is part of the OTRS project (https://otrs.org/).
This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.