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NAME

Kernel::System::Calendar::Ticket::EscalationTime - EscalationTime appointment type

DESCRIPTION

EscalationTime ticket appointment type.

PUBLIC INTERFACE

new()

create an object. Do not use it directly, instead use:

    use Kernel::System::ObjectManager;
    local $Kernel::OM = Kernel::System::ObjectManager->new();
    my $TicketEscalationTimeObject = $Kernel::OM->Get('Kernel::System::Calendar::Ticket::EscalationTime');

GetTime()

returns time value for escalation time appointment type.

    my $SolutionTime = $TicketEscalationTimeObject->GetTime(
        Type     => 'SolutionTime',
        TicketID => 1,
    );

SetTime()

does nothing, as you cannot explicitly set ticket escalation times. returns 1 to prevent errors in log.

TERMS AND CONDITIONS

This software is part of the OTRS project (https://otrs.org/).

This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.

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