Kernel::System::Calendar::Ticket::EscalationTime - EscalationTime appointment type
EscalationTime ticket appointment type.
create an object. Do not use it directly, instead use:
use Kernel::System::ObjectManager; local $Kernel::OM = Kernel::System::ObjectManager->new(); my $TicketEscalationTimeObject = $Kernel::OM->Get('Kernel::System::Calendar::Ticket::EscalationTime');
returns time value for escalation time appointment type.
my $SolutionTime = $TicketEscalationTimeObject->GetTime( Type => 'SolutionTime', TicketID => 1, );
does nothing, as you cannot explicitly set ticket escalation times. returns 1 to prevent errors in log.
This software is part of the OTRS project (https://otrs.org/).
This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.