Kernel::System::ProcessManagement::TransitionAction::TicketStateSet - A module to set the ticket state
All TicketStateSet functions.
Don't use the constructor directly, use the ObjectManager instead:
my $TicketStateSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketStateSet');
Run Data my $TicketStateSetResult = $TicketStateSetActionObject->Run( UserID => 123, Ticket => \%Ticket, # required ProcessEntityID => 'P123', ActivityEntityID => 'A123', TransitionEntityID => 'T123', TransitionActionEntityID => 'TA123', Config => { State => 'open', # or StateID => 3, PendingTimeDiff => 123, # optional, used for pending states, difference in seconds from # current time to desired pending time (e.g. a value of 3600 means # that the pending time will be 1 hr after the Transition Action is # executed) UserID => 123, # optional, to override the UserID from the logged user } ); Ticket contains the result of TicketGet including DynamicFields Config is the Config Hash stored in a Process::TransitionAction's Config key Returns: $TicketStateSetResult = 1; # 0
This software is part of the OTRS project (https://otrs.org/).
This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.