Kernel::System::ProcessManagement::TransitionAction::TicketOwnerSet - A module to set a new ticket owner
All TicketOwnerSet functions.
Don't use the constructor directly, use the ObjectManager instead:
my $TicketOwnerSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketOwnerSet');
Run Data my $TicketOwnerSetResult = $TicketOwnerSetActionObject->Run( UserID => 123, Ticket => \%Ticket, # required ProcessEntityID => 'P123', ActivityEntityID => 'A123', TransitionEntityID => 'T123', TransitionActionEntityID => 'TA123', Config => { Owner => 'root@localhost', # or OwnerID => 1, UserID => 123, # optional, to override the UserID from the logged user } ); Ticket contains the result of TicketGet including DynamicFields Config is the Config Hash stored in a Process::TransitionAction's Config key Returns: $TicketOwnerSetResult = 1; # 0 );
This software is part of the OTRS project (https://otrs.org/).
This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.