Returns common article fields for an invalid article.
my %ArticleFields = $LayoutObject->ArticleFields( TicketID => 123, # (required) ArticleID => 123, # (required) );
Returns:
%ArticleFields = ( Sender => { # mandatory Label => 'Sender', Value => 'PackageName', Prio => 100, }, Subject => { # mandatory Label => 'Subject', Value => 'Invalid article', Prio => 200, }, ... );
Returns article preview for an invalid article.
$LayoutObject->ArticlePreview( TicketID => 123, # (required) ArticleID => 123, # (required) ResultType => 'plain', # (optional) plain|HTML. Default HTML. MaxLength => 50, # (optional) performs trimming (for plain result only) );
Returns article preview in scalar form:
$ArticlePreview = 'Preview of this article is not possible because...';
Dummy function. Invalid channel always returns no recipients.