Resource Type definition for AWS::Connect::RoutingProfile
default_outbound_queue_arn
(String) The identifier of the default outbound queue for this routing profile.description
(String) The description of the routing profile.instance_arn
(String) The identifier of the Amazon Connect instance.media_concurrencies
(Attributes List) The channels agents can handle in the Contact Control Panel (CCP) for this routing profile. (see below for nested schema)name
(String) The name of the routing profile.agent_availability_timer
(String) Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.queue_configs
(Attributes List) The queues to associate with this routing profile. (see below for nested schema)tags
(Attributes Set) An array of key-value pairs to apply to this resource. (see below for nested schema)id
(String) Uniquely identifies the resource.routing_profile_arn
(String) The Amazon Resource Name (ARN) of the routing profile.media_concurrencies
Required:
channel
(String) The channels that agents can handle in the Contact Control Panel (CCP).concurrency
(Number) The number of contacts an agent can have on a channel simultaneously.Optional:
cross_channel_behavior
(Attributes) Defines the cross-channel routing behavior that allows an agent working on a contact in one channel to be offered a contact from a different channel. (see below for nested schema)media_concurrencies.cross_channel_behavior
Required:
behavior_type
(String) Specifies the other channels that can be routed to an agent handling their current channel.queue_configs
Required:
delay
(Number) The delay, in seconds, a contact should wait in the queue before they are routed to an available agent.priority
(Number) The order in which contacts are to be handled for the queue.queue_reference
(Attributes) Contains the channel and queue identifier for a routing profile. (see below for nested schema)queue_configs.queue_reference
Required:
channel
(String) The channels that agents can handle in the Contact Control Panel (CCP).queue_arn
(String) The Amazon Resource Name (ARN) for the queue.tags
Required:
key
(String) The key name of the tag. You can specify a value that is 1 to 128 Unicode characters in length and cannot be prefixed with aws:. You can use any of the following characters: the set of Unicode letters, digits, whitespace, _, ., /, =, +, and -.value
(String) The value for the tag. You can specify a value that is 0 to 256 Unicode characters in length and cannot be prefixed with aws:. You can use any of the following characters: the set of Unicode letters, digits, whitespace, _, ., /, =, +, and -.Import is supported using the following syntax:
$ terraform import awscc_connect_routing_profile.example <resource ID>