Provides details about a specific Amazon Connect Routing Profile.
By name
data "aws_connect_routing_profile" "example" {
instance_id = "aaaaaaaa-bbbb-cccc-dddd-111111111111"
name = "Example"
}
By routing_profile_id
data "aws_connect_routing_profile" "example" {
instance_id = "aaaaaaaa-bbbb-cccc-dddd-111111111111"
routing_profile_id = "cccccccc-bbbb-cccc-dddd-111111111111"
}
This argument supports the following arguments:
instance_id
- Reference to the hosting Amazon Connect Instancename
- (Optional) Returns information on a specific Routing Profile by namerouting_profile_id
- (Optional) Returns information on a specific Routing Profile by Routing Profile idThis data source exports the following attributes in addition to the arguments above:
arn
- ARN of the Routing Profile.default_outbound_queue_id
- Specifies the default outbound queue for the Routing Profile.description
- Description of the Routing Profile.id
- Identifier of the hosting Amazon Connect Instance and identifier of the Routing Profile separated by a colon (:
).media_concurrencies
- One or more media_concurrencies
blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies
block is documented below.queue_configs
- One or more queue_configs
blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs
block is documented below.tags
- Map of tags to assign to the Routing Profile.A media_concurrencies
block supports the following attributes:
channel
- Channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE
, CHAT
, TASK
.concurrency
- Number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE
: Minimum value of 1. Maximum value of 1. Valid Range for CHAT
: Minimum value of 1. Maximum value of 10. Valid Range for TASK
: Minimum value of 1. Maximum value of 10.A queue_configs
block supports the following attributes:
channel
- Channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are VOICE
, CHAT
, TASK
.delay
- Delay, in seconds, that a contact should be in the queue before they are routed to an available agentpriority
- Order in which contacts are to be handled for the queue.queue_arn
- ARN for the queue.queue_id
- Identifier for the queue.queue_name
- Name for the queue.